REWADS FAQ

SIGNING UP

How do I sign up for the rewards program?

Signing up is easy! Simply create an account on our Rewards page and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

What are the advantages of becoming a rewards member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive 1 reward points for every $1 they spend with us, which can then be redeemed towards the cost of future purchases.
You can view the full list of perks on our rewards page.

ACCOUNT

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. Simply login on the rewards page.
If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page .

Will I receive points for purchases I made prior to creating my rewards account?

As this is a new program, we have backdated points from the 1st of January 2024.
Make sure to create an account before placing an order so you can receive points!

Do points ever expire?

If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user, and your points and rewards will return to zero.

EARNING & REDEEMING

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit our rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
If you've logged in before checking out, there will also be a dropdown menu in the checkout area if you have enough points to redeem.

How do points convert to dollars?

150 points = $15
Higher tiers in the VIP tier program earn more points at a quicker rate, but 150 points always = $15 redeemable dollars.
Once you hit 150, 300 or 600 points, you can redeem at checkout.

Will I be able to use my points/rewards in-store?

Currently not at this time, you will not be able to earn or apply rewards points toward purchases in-store. We are working to link our stores with our online site in the future.

How do I redeem my rewards at checkout?

To redeem your points in checkout, use the drop down menu directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.

RETURNS

I earned points with my last purchase, but now I want to return it. What will happen to my reward?

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.